Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the PerfLeaf platform and website (the “Service”), operated by PerfLeaf (“PerfLeaf”, “we”, “our”, or “us”).

By creating an account, purchasing a plan, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms form a legally binding agreement between you and PerfLeaf.

If you do not agree to these Terms, you must not use the Service.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into binding contracts.

If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms. In that case, “you” refers to the organisation.

You must not use the Service if doing so would breach any applicable law or regulation.

3. Account Registration and Security

You must provide accurate, complete, and up-to-date account information.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity carried out under your account

You must notify us promptly of any unauthorised access or security breach.

We may suspend, restrict, or terminate accounts that breach these Terms, are used for automated access without permission, or are misleading, inactive, or impersonate another party.

4. Licence to Use the Service

Subject to these Terms and your payment of applicable fees, PerfLeaf grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Service for your internal business purposes.

You may not:

• Resell, sublicense, or commercially exploit the Service
• Reverse engineer or attempt to extract source code, models, or algorithms
• Use the Service to build or benchmark a competing product
• Publish performance comparisons or benchmarks without prior written consent

All rights not expressly granted are reserved by PerfLeaf.

5. Plans, Billing, and Payment

PerfLeaf offers free and paid subscription plans. Pricing, features, and usage limits are described on our website at the time of purchase.

All fees are stated in GBP unless otherwise specified and are billed in advance on a monthly or annual recurring basis.

Payments are processed by a third-party provider (such as Stripe). We do not store full payment card details.

By purchasing a paid plan, you authorise us to charge your selected payment method automatically until you cancel.

Some plans may include usage limits, fair use thresholds, or overage charges, as described at purchase.

6. Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

We do not provide pro-rata or partial refunds, except where required by law.

If you are a consumer purchasing digital services, you acknowledge that by accessing the Service immediately, you request delivery during the statutory cooling-off period and may waive your right to cancel under the Consumer Contracts Regulations 2013.

If you believe you have been charged in error, contact us within 14 days at [email protected].

Nothing in these Terms affects your statutory consumer rights.

7. Acceptable Use

You must not misuse the Service or use it in a way that could harm PerfLeaf, other users, or third parties.

• Attempt to disrupt, overload, or bypass security or rate limits
• Conduct unauthorised penetration testing or vulnerability scanning
• Use automated systems or scripts without prior approval
• Upload or process unlawful, infringing, or malicious content
• Use the Service in breach of applicable law or regulation

We reserve the right to suspend or restrict usage that exceeds fair use thresholds or poses operational risk.

8. Customer Data and Ownership

You retain ownership of all data, URLs, configurations, and content you submit to the Service (“Customer Data”).

By using the Service, you grant PerfLeaf a non-exclusive, worldwide licence to host, process, analyse, store, and display Customer Data solely for the purpose of providing, maintaining, and improving the Service.

You confirm that you have all necessary rights and permissions to submit Customer Data, including where it relates to third-party websites or services.

We act as a data processor where applicable. Our handling of personal data is governed by our Privacy Policy.

9. Metrics, Insights, and AI Outputs

The Service provides performance metrics, scores, audits, recommendations, and AI-generated insights based on automated analysis.

• Outputs are indicative estimates, not guarantees
• Results may vary due to external factors beyond our control
• The Service does not provide legal, financial, or professional advice

You are solely responsible for decisions made based on information provided by the Service.

10. Service Availability and Support

We aim to keep the Service available but do not guarantee uninterrupted access.

Planned maintenance or unscheduled outages may occur. No service level agreement applies unless expressly agreed in writing.

11. Termination

You may delete your account at any time.

We may suspend or terminate access immediately if you breach these Terms or if continued access poses legal, security, or operational risk.

Upon termination, data will be deleted or anonymised in line with our Privacy Policy, except where retention is required by law or for legitimate business purposes.

12. Intellectual Property

All intellectual property rights in the Service, including software, code, data models, branding, and documentation, are owned by PerfLeaf Ltd or its licensors.

13. Liability

The Service is provided “as is” and “as available”.

To the fullest extent permitted by law, PerfLeaf is not liable for indirect or consequential losses. Our total liability will not exceed the fees paid by you in the 12 months preceding the claim.

Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app.

Changes will not apply retroactively to paid subscription periods.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

Questions about these Terms can be sent to [email protected].

PerfLeaf